Privacy Notice

We collect information you provide directly when creating an account, such as your name, email address, phone number, and profile details.

When you list a property or submit an application, we collect additional information including property details, addresses, and relevant personal or financial references.

We automatically collect certain technical information when you use our platform, including IP address, browser type, device information, and usage patterns.

We use your information to provide, maintain, and improve our platform services — including matching users with properties, processing applications, and facilitating agreements.

Your data helps us personalize your experience, send relevant notifications, and provide customer support.

We may use aggregated, anonymized data for analytics, research, and to improve our services. This data cannot be used to identify individual users.

For property owners and agents who collect payments through Poga, we collect Know Your Customer (KYC) data including government-issued identification documents.

KYC data is processed securely and used solely for identity verification purposes. We employ industry-standard encryption and access controls to protect this sensitive information.

KYC verification data is retained for the duration of your account and for a period after closure as required by applicable anti-money laundering and financial regulations.

We use essential cookies to keep you logged in and maintain your session. These are necessary for the platform to function properly.

We use analytics cookies to understand how users interact with our platform, which helps us identify issues and improve the user experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain platform features.

We share relevant information between property owners and applicants as necessary to facilitate the transaction — for example, sharing application details with the owner you're applying to.

We use trusted third-party service providers for payment processing, email delivery, and data storage. These providers are contractually obligated to protect your data.

We will never sell your personal data to third parties for marketing purposes. We may disclose information when required by law, to protect our rights, or to prevent fraud.

We retain your personal data for as long as your account is active or as needed to provide you with our services.

After account closure, we retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction records and signed documents are retained for a minimum period as required by applicable financial and property regulations.

You have the right to access, correct, or delete your personal data at any time through your account settings or by contacting our support team.

You can request a copy of all personal data we hold about you. We will provide this in a commonly used, machine-readable format within 30 days.

You have the right to withdraw consent for data processing at any time. This may affect your ability to use certain platform features.

If you believe your data rights have been violated, you have the right to lodge a complaint with your local data protection authority.